Please note: Following government advice and the restrictions currently in place we will not be taking any bookings for any party packages including soft play or bouncy castle hires for use during April and will re-asses the situation following government advice for May.
I Wish To Make A New Booking
Can i make a booking?
Following government advice and the restrictions currently in place we will not be taking any bookings for any party packages including soft play or bouncy castle hires for use during April and will re-asses the situation following government advice for May.
If you wish to make a booking for a party package taking place from July then please contact us. Dates are based on a first come first served basis with the following time slots available:
Morning: 10am - 12pm or 11am - 1pm (1 slot available)
Afternoon: 3:30pm - 5:30pm or 4pm - 6pm (1 slot available)
For communions, christening or parties longer than 2 hours time slots do not apply.
I Already Have An Existing Booking
What precautions are Bouncy & Party taking regarding the coronavirus outbreak?
Bounce & Party already pride ourselves on the cleanliness of our equipment, with all items (particularly soft play items, ball pools etc.) being thoroughly cleaned and disinfected between hires. However we recognise that we may need to take extra steps to prevent the possible spread of the coronavirus COVID-19. We wash our hands thoroughly with hot water and soap before and after commencing deliveries and collections. We use hand sanitising gel throughout the day, prior to and following each collection and delivery.
Due to the current situation with Covid 19 (corona virus), for the interim all existing bookings for party packages will be 'transferable' to a future date throughout 2020 at no penalty, subject to availability. Meaning that if you have a paid a non-refundable booking fee on a party package we will happily give you an alternative later date throughout 2020 at no additional cost.
Bounce & Party pride ourself on the cleanliness of our equipment which is cleaned to an exceptional standard.
I wish to cancel my booking due to coronavirus?
Our cancellation & refund policy applies and would have been agreed too when making a booking with Bounce & Party. During these uncertain times and as a gesture of good will your booking fee and any payment made will be applied to a future booking, throughout 2020. For reference our cancellation policy is below.
For full details on our Refund and Cancellation Policy can be found here.
Will I get my deposit back if I cancel?
Bounce & Party do not take a deposit. Instead we take a booking fee payment of 20% of the total booking cost and this is non — refundable. This fee covers our administrative costs when reserving your date, assets, equipment and any material goods required to provide the party package.
Due to the current situation with Covid 19 (corona virus), for the interim all bookings for party packages will be 'transferable' to a future date throughout 2020 at no penalty and subject to availability. Meaning that if you have a paid a non-refundable booking fee on a party package and are worried about the spread of the virus and want to take precautions we will happily give you an alternative later date throughout 2020 at no additional cost.
My venue has cancelled my booking due to Coronavirus?
If your venue cancels your booking due to Coronavirus then there isn't much we can do. Please let us know as soon as possible. Due to the current situation with Covid 19 (corona virus), for the interim all bookings for party packages will be 'transferable' to a future date at no penalty, subject to availability. Meaning that if you have a paid a non-refundable booking fee on a party package and are worried about the spread of the virus and want to take precautions we will happily give you an alternative later date throughout 2020 at no additional cost.
What if the Government prohibits / bans all social gatherings?
We take any advice or instruction from the government seriously. The country has now been advised to stay at home and to not leave the house unless absolutely necessary. Parties are not essential and therefore all bookings during restrictions will be either cancelled or postponed at your request. We will not be taking any bookings including soft play or bouncy castle hires for use during April and will re-asses the situation following government advice for May and beyond.
For full details on our Refund and Cancellation Policy can be found here.
How to rebook?
If you have postponed your party package due to coronavirus any payments made including your non-refundable booking fee payments will be applied to your new booking within 2020 as a gesture of goodwill. We would advise that you rebook as soon as possible to ensure that you get your preferred date and time. There will be many people that have postponed parties and events and will be looking to rebook these as soon as it is safe to do so.
In order for us to provide the maximum flexibility we will be offering the following time slots on a first come first served basis, please contact us first to check availability and please consider these time slots when booking venues:
Morning: 10am - 12pm or 11am - 1pm (1 slot available)
Afternoon: 3:30pm - 5:30pm or 4pm - 6pm (1 slot available)
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