Refund & Cancellation Policy

Bounce & Party understand that sometimes plans change and that it may become necessary to amend or cancel your booking. Our refund and cancellation policy details any cancellation fees that may be due and payable or if any refunds would be due.

Our refund and cancellation policy applies to all our bookings and accompanies our hire Booking Terms & Conditions Policy.

On booking a party entertainment package, bouncy castle hire, soft play hire or children's party package with us (Bounce & Party) you have the right to cancel and receive any payment back within 7 days of making your booking, (excluding booking fee) unless your booking is received within 14 days before your party or event then you can only change the item or date, no refund will be made.

If you wish to change the bouncy castle or children's party package this must be done with a minimum of 7 days notice and is subject to availability.

Booking Fee

A non - refundable £50.00 booking fee will be required in most circumstances and will be deducted from the total cost of your booking.

Your booking fee payment is a non — refundable, covering our administrative costs when reserving your date and assets / equipment. Please see below for more information on circumstances where this may be refunded

For bookings not made online, booking fees are to be paid within 3 working days, when packages / assets / equipment and dates have been reserved. Bounce & Party can not hold any dates for assets / equipment without a booking fee paid.

Bounce & Party will send a reminder email if no booking fee payment has been received after 3 working days. Should we not receive your booking fee payment after 5 working days Bounce & Party reserves the right to cancel your booking and release the date and or assets available to be booked by others.

Cancellation due to Weather

If we, Bounce & Party cancel on the grounds of safety due to poor weather conditions that may cause injury the option of a new hire date will be offered. If the customer cancels due to poor weather conditions no refund will be given. The option of a new hire date may be offered at the discretion of Bounce & Party.

Cancellation by the Client / Customer

All cancellations must be made over the phone by calling 07949 837154 during normal office hours of 9am to 8pm. Cancellations cannot be taken by voicemail, text, email or any other methods.

The following charges will apply to all bookings where cancelled by the client / customer:

• Cancellation less than 27 full days before booking date - 100% of total cost.
• Cancellation 28 full days before - No charge except any booking fee paid.

The cost of any special items or supplies purchased for your specific event will also be charged at the cost price.

If a cancellation is made less than 27 full days before the booking date, an invoice will be issued via email along with information on how to make payment. Payment must be received no later than the original booking date. Failure to make payment on time may result in your details being referred to a third-party collection agency.

Cancellation due to unsuitable surface or size / part-package cancellation

It is the customers / clients responsibility to measure the size of the area that the bouncy castle, inflatable or soft play will be located, including the venues ceiling height for indoor hires. The bouncy castle, inflatable and soft play size is clearly displayed within the bouncy castle, inflatable, soft play description and its required area size. Bounce & Party reserve the right to cancel / refuse the setup of a bouncy castle, inflatable or soft play if:

• The setup area is of an insufficient size that is likely to cause injury and / or damage to our equipment.
• The surface type is not suitable for appropriate anchorage and / or likely to cause injury or damage to our equipment.
• The ceiling height within indoor venues is not high enough and / or likely to cause injury or damage to our equipment.
• For any other reason that Bounce & Party believe that a bouncy castle, inflatable, soft play or any equipment provided by Bounce & Party may or is likely to cause injury or damage to our equipment, the setup location or venue.

Where we are unable to set up the bouncy castle, inflatable or soft play due to issues relating to insufficient area size, unsuitable surface type or inadequate ceiling height the full remaining payment balance will still be payable.

When a bouncy castle, inflatable or soft play is hired as part of a party package but is cancelled due to insufficient area size, unsuitable surface type or inadequate ceiling height the full party package remaining payment balance will still be payable. Other services within the party package will still be provided.

Cancellation by Bounce & Party - Non weather related

It is very rare for us to have to cancel a booking, but sometimes we are forced to due to circumstances that are beyond our control. Cancellation due to reasons beyond our control (except for weather please see above) a full refund of any monies paid including any booking fee, i.e but not exhausted to vehicle breakdown, equipment breakdown, staff shortages or any other reason, excluding health and safety grounds, lack of space, access, wrong surface type or for not producing if requested acceptable forms of ID, as these are confirmed before booking and are down to the customer to check and confirm.

Force Majeure

Bounce & Party will not be liable for any failure or delay in our obligations where that failure or delays from cause is beyond our reasonable control. Such causes include, but not limited to: traffic, weather effecting delivery of equipment to a location by specified time, weather effecting use of equipment, power failure, industrial action, civil unrest, fire, explosion, flood, storms, earthquakes, acts of war, governmental action, epidemic, pandemic or other natural disasters or anything else that is beyond our control.

If Bounce & Party have to cancel due to Force Majeure providing that you have only paid your Booking Fee, none of the above cancellation charges set out above will need to be paid however your Booking Fee is non-refundable and only transferable to a date within six Months of your original booking date. If You have paid in full, we will allocate any payments already made to a new booking. We cannot refund the money already paid it must be allocated a new booking within six months of original booking date.

This Refund & Cancelation Policy document was last updated on 01/10/2023