Coronavirus information & FAQ's

Updated: 21/12/2021

Below you will find information regarding coronavirus, any Scottish Government restrictions and frequently asked questions. This page will be updated as required.

Our Services Currently Available:

Bouncy Castle Hire: We are able to supply our Bouncy Castles as part of a party entertainment package. Please note: we are unable to supply bouncy castles on their own for an individual venue hire.

Soft play Hire: We are able to supply our Soft Play Setups to be hired for private indoor home use and as part of a party entertainment package. Please note: we are unable to supply soft play on their own for an individual venue hire.

Children's Magic Shows: We are able to provide our magic shows (perfect for birthdays) across Glasgow & Lanarkshire.

Children's Party Entertainment: We are able to provide our Party Entertainment Packages (perfect for birthdays) across Glasgow & Lanarkshire.

We will maintain social distancing during setup and collection of the equipment. All equipment is disinfected & cleaned before and after hire.

The below information may require further updating but is correct to the best of our knowledge.

Top 3 Questions:

Can I still hire a bouncy castle during coronavirus? (April - October)

Yes, you can still book a bouncy castle for your own private use in a private back garden on a grass surface during the months of March - November. All of our bouncy castles are disinfected on setup and collection. As long as the weather is suitable there are no issues around hiring a bouncy castle during any Coronavirus restrictions. Check out our bouncy castles by clicking here...

Can I still hire soft play during coronavirus?

Yes, we can still provide soft play for setup within your home or for outdoor hire during March - November. Should Scottish government restrictions not permit us to enter your home to setup the soft play on your behalf, full instructions and safety information will be provided on delivery in order for you to be able to set it up yourself. All of our soft play is disinfected before delivery and on collection. Soft play balls are placed in quarantine for at least 3 days between hires to ensure that should the virus be present on collection it is no longer live on its next hire. Check out our soft play setups by clicking here...

Can I still book your magic show during coronavirus?

Yes, we are able to provide our magic shows as an individual performance or as part of a part entertainment package and ensure that your child has a magical birthday. Our magic show is performed complying with social distancing. Full of colourful magic, large props, interaction and laughter. Check out our magic show by clicking here...

Please Note: All services are subject to government restrictions, guidance and advice applicable on the date that the performance or service is due to take place.

When booking any of our services we will advise on any current restrictions or precautions we need to take to ensure that our staff and you are kept safe during setup and collection.

⁉️ Any questions please feel free to send us a message.

I Wish To Make A New Booking

Can I make a booking?

Yes, we are taking bookings as normal. You can book directly on our website. If you have any questions please do not hesitate to contact us by clicking on the button below.

Frequently Asked Questions...

Do you have any party entertainment suitable for a party at home?

Yes, Bouncy & Party now have available our Magic & Mayhem Show along with some hire services available. These services can be delivered and performed at your home address or garden. Please take a look at the Parties At Home page.

All services are subject to government restrictions, guidance and advice applicable on the date that the performance or service is due to take place.

What precautions are Bouncy & Party taking regarding the coronavirus outbreak?

Bounce & Party already pride ourselves on the cleanliness of our equipment, with all items (particularly soft play items, ball pools etc.) being thoroughly cleaned and disinfected between hires. However we recognise that we may need to take extra steps to prevent the possible spread of the coronavirus COVID-19. We wash our hands thoroughly with hot water and soap before and after commencing deliveries and collections. We use hand sanitising gel throughout the day, prior to and following each collection and delivery.

I Already Have An Existing Booking

What precautions are Bouncy & Party taking regarding the coronavirus outbreak?

Bounce & Party already pride ourselves on the cleanliness of our equipment, with all items (particularly soft play items, ball pools etc.) being thoroughly cleaned and disinfected between hires. However we recognise that we may need to take extra steps to prevent the possible spread of the coronavirus COVID-19. We wash our hands thoroughly with hot water and soap before and after commencing deliveries and collections. We use hand sanitising gel throughout the day, prior to and following each collection and delivery.

I wish to cancel my party package booking due to coronavirus?

Our cancellation & refund policy applies and would have been agreed too when making a booking with Bounce & Party. During these uncertain times and as a gesture of good will any bookings for dates before July 1st 2021, your booking fee and any payment made will be applied to a future booking, throughout 2020 & 2021. For reference our cancellation policy is below.

For full details on our Refund and Cancellation Policy can be found here.

I wish to cancel and not reschedule my booking that is taking place in March 2020 or beyond?

For bookings made from March 2020 our cancellation & refund policy applies and would have been agreed too when making a booking with Bounce & Party. The booking fee is non-refundable and will be forfeited. This fee covers our administrative costs when reserving your date, assets, equipment and any material goods required to provide the bouncy castle, soft play or party package. For reference our cancellation policy is below.

For full details on our Refund and Cancellation Policy can be found here.

Will I get my deposit back if I cancel?

Bounce & Party do not take a deposit. Instead we take a booking fee payment of £20.00 of the total booking cost and this is non — refundable. This fee covers our administrative costs when reserving your date, assets, equipment and any material goods required to provide the party package.

Due to the current situation with Covid 19 (coronavirus), any booking made before 1st March 2020 for a party packages due to take place during March and up to August 2020 will be 'transferable' to a future date throughout 2020 & 2021 at no penalty and subject to availability. Meaning that if you have a paid a non-refundable booking fee on a party package and are worried about the spread of the virus and want to take precautions we will happily give you an alternative later date throughout 2020 & 2021 at no additional cost.

My venue has cancelled my booking due to Coronavirus?

If your venue cancels your booking due to Coronavirus then there isn't much we can do. Please let us know as soon as possible. Due to the current situation with Covid 19 (coronavirus), any booking made before 1st March 2020 for a party packages due to take place from March and up to August will be 'transferable' to a future date at no penalty, subject to availability. Meaning that if you have a paid a non-refundable booking fee on a party package and are worried about the spread of the virus and want to take precautions we will happily give you an alternative later date throughout 2020 & 2021 at no additional cost.

When can I re-book my party package?

You may re-book your party package for dates from August onwards subject to current government restrictions being relaxed / removed and also subject to our availability. Please see below for further information.

How to re-book?

If you have postponed your party package due to coronavirus any payments made including your non-refundable booking fee payments will be applied to your new booking within 2022 as a gesture of goodwill. We would advise that you rebook as soon as possible to ensure that you get your preferred date and time. There will be many people that have postponed parties and events and will be looking to rebook these as soon as it is safe to do so.

In order for us to provide the maximum flexibility we will be offering the following time slots on a first come first served basis, please contact us first to check availability and please consider these time slots when booking venues:

Morning: 10am - 12pm or 11am - 1pm (1 slot available)

Afternoon: 3:30pm - 5:30pm or 4pm - 6pm (1 slot available)

Account Credit Q&A’s

Where agreed and advised, as a gesture of good will your non-refundable booking fee payment for bookings that were due to take place but postponed has been applied as a credit on your account with Bounce & Party. The credit is non-transferable and no cash alternative is available. The original booker will need to re-book using the original details provided when initially booking.

To book please either email Bounce & Party or call us on 07949 837154.

When will the account credit be applied to my account?

Once you have contacted us to confirm that you wish to postpone your party due to your venue being closed or following government advice we will email you confirmation and details of the account credit.

When will my credit be valid until?

Your account credit will be valid for party package bookings until 31/12/2022.

Can I give the account credit to a friend?

No, account credit is non-transferable and only applies to the original person who booked.\

Can I just get a refund of my booking fee?

No, your booking fee covers all reasonable costs incurred by Bounce & Party when making your booking – this includes our administrative costs when reserving your date, assets, equipment, costumes and any material goods required to provide the party package. All bookings for party packages will be transferable to a future date throughout 2022 at no penalty and subject to availability.

Can I book a different package?

Yes, you can book any package at the same or greater value to your original booking. A revised invoice will be sent detailing the costs.

Can I use the credit for just a bouncy castle or soft play hire for my garden?

As an alternative you may book a bouncy castle or soft play setup for an outdoor grass garden hire as long as the weather and setup location is suitable.

Again as a gesture of goodwill and to give the maximum flexibility the following discounted price will be given which may be more or less than your original booking fee payment.

You may choose one of the following:

Bouncy Castle £60.00 (Princess, Pirate or Paw Patrol themed)

Bouncy Castle £75.00 (Party themed castle with slide)

Soft Play Setup £60 (Multi coloured or Pink & Blue)

Soft Play Setup with Ball pool £90 (Multi coloured or Pink & Blue) - Currently NOT available.

Price is subject to 10 mile / 20 minute travel time. Additional delivery charge may apply for locations exceeding this. A cleaning charge may apply depending on any additional requirements we are requested to carry out.

Bouncy castle and soft play hire available from April to October only.

Are there any booking dates excluded?

Yes, the following dates are excluded 29th, 30th October, 5th, 6th November, 24th, 25th, 26th, 27th, 30th, 31st December 2022.

January 1st, 2nd, 3rd December 2023.

Can I use the credit towards a party next year (2022)?

Yes, you may now transfer your party to next year 2022 as a gesture of goodwill. Please ensure that you book as soon as possible in order to secure your preferred date.